PERUN-HOLIDAYS Ltd.

E-mail: perun-holidays@psp-ltd.com
Mobile: 0898-360-972
Bulgarian


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Travel calendar

New Year in Rome

5 days, 4 nights
Code: PHLAQUAIT01YY
Sofia-Rome-Sofia
Departure Price excludes - 29.12.2022
Price: 693 euro per person
1 day. Arrival to Rome. Transfer to hotel. Accomodation.
2-5 day. Breakfast. Free time.
5 day. Departure for Sofia.
Price includes:
Air tickets Sofia-Rome-Sofia
4 nights BB in hotel BETTOJA HOTEL ATLANTICO 4*
Medical insuranse with limit 5000 euro per person
Checked luggage 20 kg + 7 kg hand luggage
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New year in Prague

5 days, 4 nights
Code: PHLAQUACZ02YY
Sofia-Prague-Sofia
Departure from Sofia 29.12.2023 at 10.20. Arrival to Prague at 11.20.
Departure from Sofia 02.01.2024 at 12.00. Arrival to Sofia at 14.50.
Price: 560 EURO per person в двойна стая
1 day. Arrival to Prague. Transfer to hotel. Accomodation.
2-4 day. Breakfast. Free time.
5 day. Departure from Prague.
Price includes:
Air tickets Sofia-Prague-Sofia with flight of Bulgaria Air
4 nights BB in hotel Corinthia Prague 5*. See more...



New year in Antalia

4 and 5 nights
Code: PHLTEZTU01YY
Sofia-Antalia-Sofia: 29.12.2023, 4 nights; 28.12.2023 5 nights
Varna-Antalia-Varna: 29.12.2023, 4 nights
1 day. Arrival to Antalia. Transfer to hotel. Accomodation.
2-4(3) day. Breakfast. Free time.
5(4) day. Departure from Antalia.
Hotels:
PORTO BELLO HOTEL RESORT & SPA 5*, All Inclusive, 29.12 from Sofia 849 BGN; 28.12 from Sofia 927 BGN; 29.12 from Varna 810 BGN; New Year dinner (mandatory): 70 euro. Child (7-12 years) - 35 euro, Child (0-7 years) - for free. See more...



Christmas and New Year in Hurgada and Cairo

8 days, 7 nights
Code: PHLTEZEG01YY
Sofia-Hurgada/Cairo-Sofia
Sofia-Cairo - 20.12.2023 for Christmas
Sofia-Hurgada - 27.12.2023 for New Year
1 day. Arrival. Transfer to hotel. Accomodation.
2-7 day. Breakfast. Free time.
8 day. Departure.
Price includes:
Hotels:
ROYAL LAGOONS RESORT & AQUA PARK 5 *, 1381 BGN per person, AI
LONG BEACH RESORT HURGHADA 4*; 1449 BGN per person, AI. See more...



New Year - Canarian islands

6 days, 5 nights
Code: PHLAQUAESP0124
Sofia-Tenerife-Sofia
28.12.2023-02.01.20224
Price 986 EURO. 1 day. Arrival. Transfer to hotel. Accomodation.
2-5 day. Breakfast. Free time.
6 day. Departure.
Hotels and prices:
ALEGRO ISORA 4 *, 988 EURO per person
CATALONIA LAS VEGAS 4*; 1036 EURO per person
BARCELO TENERIFE 5*; 1408 EURO per person
Price includes:
Air tickets for direct cjartered flights. See more...



New Year in Istanbul

4 days, 3 nights
Code: PHLKARTR06YY
Sofia-Istanbul-Sofia
Price: 465 BGN
Price includes:
Transportation Bulgaria - Turkey (Istanbul) - Bulgaria with touristic buss;
3 nights in hotel Courtyard By Marriott Istanbul International Airport 5*;
3 breakfasts in hotel Courtyard By Marriott Istanbul International Airport 5*;
New Year dinner in th ehotel with included drinks;
City fees for the hotels;
Indoor swimming pool; See more...



Cruise East Mediteranean

5 days, 4 nights (from Sofia, with travel Sofia-Athens)
4 days, 3 nights (from Athens, cruise)
Athens - Greek islands - Athens
Code: PHLPRTGR09YY
One night in Athens
3 nights Greek islands from Athens (Lavrion)
1 day. Sofia-Athens. Nught in Athens.
2-4 day. Cruise. Departure from Athens. Return to Athens.
4 day. Athens-Sofia.
Dates of departure: 21.03 (from Sofia), 22.03 (from Athens)
Prices starting from 400 euro (from Sofia with a night in Athens)
Ship: Celestyal Olympia; Prices from 249 euro per person. See more...



Cruise West Mediteranean from Barcelona

7 days, 6 nights
Code: PHLES03YY
Sofia - Barcelona, Spain
- Open sea - Palermo, Italy -
Chivitavekia, Italy - Savona, Italy -
Marceil, France - Barcelona, Italy
- Sofia
Dates of departure: 11.02 (from Sofia), 13.02 (from Barcelona)
Prices starting from 729 euro (from Sofia with flights Sofia-Barcelona-Sofia)
Ship: Costa Smeralda
Cruise prices from 529 EUR per person.
See more...



Cruise Caribean Sea

15 days, 14 nights
Code: PHLPRTDR02YY
Sea: Norwegian Sky, NLC;
Price: 992 euro per person, intrenal cabine.
Price includes.
NCL Base Fare - lowest possible price:
- Accomodation in the selected cabine: studio, internal, with window, with balcony, minisuit
- Port fees
- Dayly cleaning of cabine
- Food AI - Free Style Dining. The eating at NCL е FreeStyle – without fixed hours, without fixed tables in the main restaurants.
See more...



Cruise Emirates

4 days, 3 nights
Code: PHLPRTUAE0124
Ship: Costa Toscana
05.01.2024; Prices 249 euro per person in internal cabin. 319 euro per person in cabin with window. 359 euro per in cabin with balcony.
12.01.2024; Prices 199 euro per person in internal cabin. 299 euro per person in cabin with window. 339 euro per in cabin with balcony.
19.01.2024; Prices 249 euro per person in internal cabin. 299 euro per person in cabin with window. 339 euro per in cabin with balcony.
26.01.2024; Prices 229 euro per person in internal cabin. See more...



Ski in French Alps

8 days, 7 nights
Code: PHLWONFR03YY
Sofia-Torino-Auvergne (Le Arc, La Plagne, Pesi Levondy-Torino-Sofia
20.01.2024-27.01.2024
Hotels for the saty:
La Plagne le Terra Nova, 3*
1 day.
Flight Sofia-Torino. Transfer to hotel. Accomodation.
2-7 day.
Skiing. Optional evening parties.
8 day.
Breakfast. Transfer to the airport. Flight Torino-Sofia.
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India

7 days 6 nights
Code: PHLTRIIN04YY
Sofia-Delhi-Agra-Suroth-Jaipur-Delhi-Sofia
Date of departure: 05.03
Price excludes: airfare, insurance, or visa fees
tips or gratuity
table drinks during meals
personal expenses of any nature
camera or video fee
entrances to monuments or activities (supplement offered)
meals unless mentioned (half board supplement offered)
airport transfers (supplement offered)
anything not mentioned in ‘Package Costs Includes’
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Maldives

8 days, 7 nights
Code: PHLTEZMLD02YY
Sofia-Maldives-Sofia
27.02.2024
06.04.2024
1 day. Departure from Sofia.
2 day. Arrival to Maldives. Accomodation.
3-7 day. Breakfast. Free time.
8 day. Departure to Sofia.
Price includes:
- air ticket Sofia-Istanbul-Male-Istanbul-Sofia with "Turkish Airlines" with checked luggage 23 kg and hand luggage 8 kg;
See more...



UAE

5 days, 4 nights
Code: PHLMAPUE04Y
Sofia-UAE-Sofia
Period of offer: 26.09.2023-30.04.2024
1 day. Arrival. Meeting with the guide. Transfer to the hotel. Accomodation.
2 day. Breakfast. Tour of Dubai. 15.00 - Burge Halifa day time: 45 USD per person. В 17.00 - Burge Halifa sunset: 65 USD per person. В 20.00 - Burge Halifa evening: 45 USD per person. Visit of Aquarium: 30 USD per person At 18.00: dinner in restaurant in Dubai mall.
3 day. Breakfast. Tour of Old Dubai with free time at th emarkets, lunch in traditional restaurant. Cruise with luxury yaht - Dubai Marina with transfers and dinner. See more...



Egypt - Hurgada

8 days, 7 nights
Code: PHLTEZEG04YY
Sofia-Hurgada-Sofia
Departure to Hurgada every Saturday between 02.03 and 04.05
1 day. Arrival. Transfer to the hotel. Accomodation.
2-7 day. Breakfast. Free time.
8 day. Departure to Sofia.
Price includes:
Air tickets Sofia - Hurgada - Sofia with charter flight of BH Air;
20 kg checked luggage and one piece hand luggage 7 kg;
Travel and airport fees;
7 nights in the selected hotel; See more...



Tunisia

8 days, 7 nights
PHLTEZTU02YY Sofia-Tunisia-Sofia
Sus, Hamamet, Port EL Kantaui, Mahdia and Monastir
Flights every Friday 03.05 till 25.10.2024
1 day. Arrival.
2-7 day. Breakfast. Free time.
8 day. Departure.
Hotels for accomodation:
HOUDA YASMINE 4*; Price 957 BGN per person, AI
HOUDA GOLF 3*; Monastir; Price 903 BGN per person, AI
SKANES SERAIL & AQUAPARK 4 *; Monastir; Price 940 BGN per person, AI
See more...



Turkey - Antalya

8 days, 7 nights
Code:PHLTEZTU03YY
Sofia-Antalya-Sofia
Flights from Sofia
Wednesday from 01.05 till 26.06.2024 and from 28.08 till 16.10.2024
Thursday from 23.05.2024 till 27.06.2024 and form 29.08.2024 till 24.10.2024
Friday from 26.04.2024 till 05.07.2023 and from 23.08.2024 till 04.10.2024
Saturday from 04.05.2024 till 12.10.2024
Sunday from 19.05.2024 till 27.10.2024
Plovdiv-Antalya-Plovdiv
See more...



Contacts

Phone: 0898-360-972.
E-mail: perun-holidays@psp-ltd.com

About us

PERUN-HOLIDAYS Ltd. is registered tour operator and agent No PK-01-6925 by Ministry of Economy, Energy and Tourism.
Apart from vacation and business tourism, the company develops health and SPA tourism in the frames of the program SPA+.
PERUN-HOLIDAYS Ltd. is also registered Bulgarian agricultural producer, and demonstrates agricalture processes in its agro-tourism packages.

Clubs

PERUN-HOLIDAYS Ltd. manages some relatively autonomous clubs, among which: the art-club - SOFIA-TOP and the social club SOFIA-TOP DATING.

General terms

Inquiries and reservations

1. Travel inquiries and travel product reservations can be made remotely via information channel, in the office or to addressed to a tour operator agent. It is necessary to process the inquiry technical time. Various travel options are available, accommodation and other services. The inquiry must be made by adults who are also considered holders of the reservation.
2. The reservation of a tourist project goes through different states:
2.1. Requested - a customer number has been given, but the reservation has not yet been confirmed and booked.
2.2. Confirmed - for each reservation, a written confirmation is awaited from the tour operator, owner of the package. After receiving confirmation of the reservation, proceed to payment, according to the terms of the reservation. The reservation is considered valid after confirmation by the tour operator. The tour operator must confirm the booking within 24 hours of the enquiry.
2.3. Prepaid - the customer has made a deposit. A contract has been issued for use of a tourist package. When the contract for travel package is concluded remotely, at the customer's discretion provides a standard form for providing the information according to Appendix No. 1 to Art. 82, para. 1 ТZ, and if that is impossible Appendix No. 2 to Art. 82, para. 1 TC - Standard form for provision of information in relation to travel package contracts c cases other than those included in and the information under para. 1, items 1 - 9 of art. 82 of the ZT. The reservation is considered to be made after the prepayment.
2.4. Cancelled. Can be canceled at the stage claimed, confirmed, prepaid and finalized.
2.5. Finalized - the customer has paid 100% of the price.
2.6. Fulfilled - the user has used the package in full or in part.
3. If a reservation is already prepaid and with a signed contract for the use of tour package, but the tour operator has no way to confirm it, the tour operator may offer the customer other options for transportation, accommodation or other services. If the tourist does not accept the offered options, the contract is canceled and the tour operator returns the deposit made to the tourist without penalty.
Feedback 4. The deposit for making the reservation is in the amount of 50% from the total price of the tourist package. Payment is made in BGN, by bank transfer and according to the official fixing of the BNB on the day of payment. Final payment of the relevant travel package is made by the 21st (twenty one) days before the departure date. They make an exception the bookings made under early bookings and other promotions where payments are made depending on the specific offer. Regardless of the deposited deposit, in case of non-observance of additional payment deadlines, the tourist loses the relevant early booking discount and the package price is recalculated at prices valid at the time of booking.
5. Prices in catalogs, websites and other information channels are indicative. The information provided in the offices of the tour operator when signing the contract, is used with priority over that from other information sources.
6. The contract for a provided tourist package can be concluded and in electronic form when it concerns a proposal published on the Internet the page of a tour operator or travel agent, by placing a marker in a field "I accept the general terms and conditions and the content of the travel package contract" and in compliance with the relevant requirements of the Electronic Commerce Act and of The Consumer Protection Act.
7. After concluding the contract, an increase in the package price is possible, provided that the tour operator has notified the traveler in writing, including on the provided email address for correspondence, but no later than 20 (twenty) days before the date of travel, in case there is: a change in the cost of transportation of passengers, which is due to a change in the price of fuel or others energy sources, change in the amount of taxes and fees on the tourist services concluded in the contract, imposed by a third party, which does not directly participate in the implementation of the tourist package, including tourist fees, landing fees or fees for taking to or disembarking at ports and airports, or exchange rates applicable to the travel package. The package price reduction is possible if the same criteria are met.
8. When the price increase exceeds 8% of the total price of the tourist package, within no later than 7 days from the date of notification, the traveler has the right to accept the proposed change or to cancel the contract without paying a penalty for termination. In the event that he uses his right to terminate, the traveler has the right to accept a substitute travel package of equal or higher quality, if the tour operator offers one. When the travel package contract is terminated and the traveler does not accept substitute travel package, the tour operator refunds all payments, which he received from the traveler or on his behalf, without unreasonable delay and in all cases – no later than 14 (fourteen) days after the termination of the contract.
9. If the Traveler has duly received the notification of the increase in the package fee price in the sense of the present text, including the one specified by him an email address for correspondence, but did not object within the specified period, accordingly, he has not notified the tour operator which of his rights he uses, the parties accept that the latter agrees with the change made, and the traveler undertakes to pay the difference to the tour operator.
10. The traveler has the right to transfer the tourist contract concluded by him another person's package, we exclude early bookings, which meets all the requirements applicable to the concluded contract, only after giving written notice to the tour operator of the correspondence address for the same by letter with return receipt, received by the tour operator no later than 10 (ten) days before the start of the implementation of the tourist package. The person transferring and the person to whom the travel package contract is transferred are jointly liable for payment of the remaining part of the contract amount, if any and any additional fees or other additional costs, arising from the transfer. The tour operator informs the transferee the travel package, for its actual costs, in connection with the transfer. The tour operator does not guarantee the possibility of this happening if a hotelier or another provider type do not confirm the change. In the case of packages, where the journey is on scheduled flights and the ticket class is not does not allow any corrections, then the user must purchase a new ticket with price at the time of issue of the new one.

Early registrations and promotions

1. Early bookings are valid for booking and payment made in within the dates, terms and conditions announced for each hotel. Early bookings have different from the standard conditions and requirements. Most often, the discount for early registrations is made at 50% deposit 90 days prior to first service for aircraft program or 60 days prior to first service for other program. Most often the early bird discount registrations is up to 10% of the price.
2. When booking with discounts for early registration, the traveler has the right to change your travel date or transfer your travel to a third party within 7 (seven) days from the date of conclusion of the contract. In the event of non-compliance with the specified period, respectively after the expiry of the same, changing the date of travel or ceding the rights to a third party are paid by the traveler, according to the prices and conditions valid at the time of the change.
3. For reservations under the "early booking" package in case of travel cancellation and impossibility to change the date of travel after the expiration of 7 (seven) days from the date of conclusion of the contract, the traveler booked and who paid for an early registration package loses 100% (one hundred percent) of the amount deposited.
4. For loyal customers, there is a discount of 5% of the price of one required product in the previous calendar year and 10% of the price for two or more products consumed in the previous calendar year.

Visa regime

1. The tour operator undertakes the obligation to prepare, secure and implement the tourist package, and the traveler, on his part, is obliged to provide full assistance by providing the necessary documents to carry out the trip. The traveler is responsible for the validity of the documents required for travel - passport and/or identity card.
2. For trips to countries for which visas are required for Bulgarian citizens, the tour operator is obliged to provide information in writing or in another appropriate way manner, including approximate timelines for obtaining visas and information about the health requirements of the chosen country for travel. The tour operator does not guarantee obtaining a visa in countries with a visa regime. The traveler is responsible for regularity, validity and accuracy layout of your foreign passport. Travelers with passports, different from Bulgarians, are obliged to inform themselves about the visa regime in the country, which they want to visit through Bulgaria.

Rights and obligations of the parties. Insurance

1. The tour operator undertakes to provide in accordance with the terms of the tourist services contract for which the user has paid. The tour operator is obliged to notify the user directly or through its agent to change some of the existing clauses of the contract within two days from the occurrence and, but not later than 10 days before the start date of the trip. In this case, the user can accept the changes, which is authenticated with an additional agreement to the contract that specifies their impact on the price, or to repudiate the contract without paying penalty or compensation.
2. The tour operator has the right to cancel the trip if the minimum number of tourists is not collected for the selected program, 7 days before travel. In this case, another date, an alternative program will be offered or it will be returned the deposited amount without penalties within 7 days.
3. In case of force majeure, the tour operator reserves the right to move or change individual elements of the tourist program.
4. The tour operator reserves the right to cancel a trip in case of force majeure: acts of war, natural disasters, strikes, epidemics and others events posing a threat to the user and to promptly notify him of the cancellation of the trip. If these events occur during stay, the tour operator reserves the right to cancel the trip and take all necessary measures to change the route.
5. The tour operator reserves the right to unilaterally refuse to perform the contract without paying penalties in the event that the user does not comply the rules established by the representatives of the tour operator or accommodation facilities: caused damage to public facilities, vehicles or third parties or commit hooligan acts, whether or not related to alcohol or drug intoxication. This is proven by a protocol from officials present on the spot or other tourists. In this case, the user is responsible for his onward accommodation and return journey at his own expense.
6. The tour operator is not responsible and does not pay fines if the border services refuse to allow the user to enter the territory of a given country, in case of stolen, lost or forgotten property, in case of force majeure. Force majeure means: bad weather conditions, complicated road conditions, fires, floods, earthquakes and other natural disasters, delays at border checkpoints, assistance to tourists, national or religious holidays, strikes, technical accidents, administrative acts, vehicle defects, change of working hours of establishments and others.
7. The tour operator is not responsible for fully or partially unconsumed services due to the client not appearing at the place and time specified for departure.
8. The tour operator carries out the accommodation in the relevant vehicle according to the order of registration and reserves the right to change the seats of the traveler in order to accommodate mothers with children, pregnant women, the elderly and others objective reasons.
9. The tour operator undertakes:
- to provide mandatory medical insurance to the traveler when it is included in the package price, according to the standard conditions of the insurance company providing the insurance, by providing the traveler with the original or a copy of the insurance policy insurance policy before the start of the trip.
- to provide the traveler in a timely manner, before the start of the performance of the tourist package, the necessary documents for the use of the tourist package services included in the package, such as receipts, vouchers, tickets and others, as well as information on scheduled journey times and where applicable – information on boarding the vehicle, as well as the hours of schedule of intermediate stops and transport connections.
10. The tour operator has the right not to fulfill his obligations under the contract without bears no responsibility if the traveler does not make payments in the established deadlines and thus showed bad faith in the performance of his duties.
11. When traveling abroad, the user undertakes to secure the necessary valid personal documents (passport abroad).
12. When a minor child travels outside the country, a notarized written consent of the parents is required.
13. The user undertakes to comply with the terms of the contract, the laws of the country in which he travels, the rules established by the tour operator or in the means of accommodation.
14. The user can assign his trip to another person by notifying the tour operator at least 15 days before departure, if the concession is not related to the issuance of visas or registered tickets.
15. The user may terminate his holiday or excursion during the duration and, but all costs arising from this are at his expense.
16. The tourist's failure to appear at the place of departure is considered a refusal to travel.
17. The traveler is obliged to pay for the additional services used by him, not entering in the price of the tourist trip. Additional services not included in the basic price of the tourist package, are requested and paid additionally upon conclusion of the contract, as all conditions for the provision of these services are described for each program. Unsolicited additional services cannot be charged.
18. The traveler undertakes:
- to provide the necessary personal documents (valid foreign passport, a valid identity card), formed in accordance with the laws of the visited country country and the Republic of Bulgaria.
- to pay the amount in full and within the terms established in this Agreement of tourist services.
- the traveler who intends to travel and stay in countries with increased risk of infectious diseases, must undergo appropriate prophylaxis according to international medical requirements.
19. At the traveler's request, the tour operator also insures him for other risks under travel time. The traveler has the right to request for an additional fee Travel Cancellation insurance, being obliged to familiarize himself with it personally and in detail with the conditions of this type of insurance.
20. Users who have reached the age of 65 are obliged to pay extra the difference in the value of the insurance, which for those who have reached the age of 65 has a higher insurance premium.
21. Travelers over the age of 80 should insure themselves against an additional payment.
22. In cases where the contract is concluded through a travel agent, for information, contacts, as well as in case of any problems and complaints the traveler may have applies first to the travel agent and only if it is impossible to resolve them, to the tour operator.
23. Contracts signed and concluded between the tour operator and persons representing those traveling by operation of law or by authority, have the same force as those concluded with the travelers.

Change and cancellation of the tourist trip

1. The tour operator reserves the right to change the carrier or airline with others upon the occurrence of causes which make it impossible or inexpedient the carrier or airline specified in the contract to fulfill its obligations.
2. The tour operator has the right to replace the hotel with one from the same hotel or higher category, with the same or close location without changing the general price paid by the traveler, in the case of a duplicate reservation, closure of the respective hotel or last-minute reluctance of the hotel to receive tourists.
3. The tour operator reserves the right to change the departure time in case of change of carrier or airline, and to combine flights in the event of other objective reasons that necessitate this and are beyond his will, such as inform the traveler in a timely manner in a clear, understandable and visible way on a durable medium, including by sending messages to the mobile phone left behind for communication with the traveler, including by sending an electronic message.
4. In the event that the traveler decides to change hotels at his own will, destinations, dates and/or mode of transport owes the following fees from the full amount of the travel package:
4.1. The penalty-free change deadline is 30 days before the date on departure; early bird bookings have their deadlines.
4.2. 25% of the total cost of the trip if the change is made from 29 to 20 days before the departure date; reservations by early registrations are with the deadlines to them.
4.3. 50% of the total cost of the trip if the change is made by 19 to 10 days before the departure date; reservations earlier enrollments are with the deadlines for them.
4.4. 75% of the total cost of the trip if the change is made 9 and fewer days before the departure date.
5. In the absence of a minimum number of participants (if such is indicated in the relevant offer) the traveler is offered individual travel at an additional cost, reorientation for another group, route, date and others within 14 days before the date of departure. With the same notice period the tour operator has the right to cancel the trip in full by refunding the full amount of the traveler without incurring penalties and/or compensation.

Liabilitis of the parties and penalties

1. The traveler has the right to terminate the travel package contract at any time time before the start of the implementation of the tourist package with the corresponding penalties.
2. When the traveler cancels the trip and terminates the contract within the term within three working days of registration, he is obliged to pay a penalty - a penalty of BGN 50 per person for the reservation fee if the package is not according to the terms of early registrations. In case of cancellation of the trip and termination of the contract, on the part of the traveler, after the expiration of the three-day period the traveler undertakes to pay the tour operator the following fees which the parties agree as the amount of the penalty for termination at standard reservations (these deadlines are not valid for early bird reservations, promotional offers as well as those up to 39 days before launch, i.e. "last minute", where terms specific to the particular offer apply):
2.1. Up to 60 days before flight programs and up to 30 days before other programs - no penalty is due.
2.2. From 59 to 30 calendar days before the date of first service for flight programs and from 29 to 20 days before the date of first service for all other reservations - 25% of the total price of the package.
2.3. From 29 to 20 days before departure for flight programs and from 19 to 10 days before the date of first service for all other bookings - 50% of the total price of the package.
2.4. From 19 to 14 days before departure for the flight programs and from 9 to 5 days before the first service of all other programs - 75% of the total value of the package.
2.5. Less than 14 days before departure for flight programs and less than 5 days before departure for all other bookings - 100% of the total price of the package.
2.6. In case of cancellation of a reservation paid for via the Internet by credit or debit card, the customer also owes an additional penalty, if any, depending on the terms of electronic payments.
3. Every passenger is informed about the possibility to make an additional one trip cancellation insurance through which insures the amounts paid in case of unforeseen personal circumstances that could frustrate the trip. In this case, the insurer pays all amounts paid to the client in accordance with the terms of the insurer.
4. The traveler has the right to terminate the contract before the start of the performance of the travel package without paying any cancellation fee, c case of force majeure and extraordinary circumstances occurring or occurring at the place of destination or in close proximity to it, which significantly affect the performance for the travel package, the traveler is entitled to a full refund of all payments made for the travel package, but is not entitled to additional compensation. The traveler can exercise this right if the official certifying authority of the respective country declares with the relevant official document the presence of insurmountable and extraordinary circumstances.
5. In the event that the traveler terminates his vacation/excursion during the duration and of his own volition, as a result of his own personal reasons and own decision, all additional costs, including transport costs, are at his expense. In this case, there can be no claims for the return of part of the value of the requested services.
6. When establishing the submission of documents with incorrect data and failure to comply with deadlines by the user, the tour operator has the right to cancel the trip, deducting as a penalty 100% of the amounts paid under the contract.
7. If the border services refuse to allow the traveler to enter or leave from or in the relevant country, the tour operator is not responsible and does not owe refund of the amount paid for the tourist trip.
8. In case of force majeure, if it is recognized as such by the receiving company - co-contractor of the tour operator and the carrier and they reimburse the tour operator the amounts paid for the relevant tourist trip, after the actual admission of the amounts on the accounts of the tour operator, he undertakes to reimburse them to the traveler.
9. The tour operator is not responsible for changing the date, time or cancellation of flights due to weather or force majeure.
10. The tour operator is not responsible to the tourist for lost items under travel time or at the hotel, missed flights and others that are personal responsibility of the tourist. The traveler is obliged to comply with the general conditions for internal order at the hotel and the airline during travel and your stay there.

Complaints

1. The user can make a complaint about the organization and performance of the contract in writing on a paper document or by e-mail. Complaints are accepted up to 14 days after returning from the excursion or vacation. A signed protocol is required for the complaint by the tourist and by the tour operator or representative of the host agency. The tour operator notifies the client of its response within 10 working days from filing the claim.
2. All disputes concerning the implementation of this contract shall be resolved by mutual agreement of the parties. In the event that consent cannot be reached, they will be referred to a competent Bulgarian court, alternatively according to the rules of the Travel Package Contract, regarding the information provided by the Tour Operator to the User for resolving disputes outside the relevant court, including in an alternative manner dispute resolution.
3. The user has the right to send messages, requests or complaints in connection with the execution of the travel package directly to the tour operator or to the travel agent from whom he purchased the travel package.
4. The tour operator may refuse to reduce the price for the time, in which there was a discrepancy of the services provided with the contract for the travel package when it proves that this discrepancy is owed to the user.
5. The tour operator is obliged within 30 days after receiving the complaint to give his opinion on it to the user.

Protection of personal data

1. The tour operator processes personal data of its customers, to provide the products and services they have requested and used, to fulfill the contractual and pre-contractual obligations and to enjoy the rights and obligations under the contract, such as social security number, telephone number, names, data from a document for identity, contact details, including those that are published on the contact form on the tour operator's website, email addresses for correspondence. The processing of personal data is linked only by exercising the rights of the party having the status of user, и на лицата, от името на които се сключва договорът за организирано пътуване, като туроператорът спазва изискванията на европейското и националното законодателство.
2. Туроператорът не обработва лични специални категории данни, като генетични, биометрични и други чувствителни данни, с изключение на данни за здравословното състояние за целите на правоотношението, ако такива са необходими.
3. With the acceptance of these General Terms and Conditions, it is considered that the user signs the Declaration - consent to the processing of personal data, an integral part from the Contract signed by him and the general conditions to it.
4. Copy of a valid tour operator liability insurance policy, preliminary information about the relevant trip before binding to the contract, a copy of flight and other useful information relating to each person's journey one, are given a few days before departure together with the full set of documents - accompanying accommodation vouchers, flight information, insurance and others.

Changes and additions

1. This contract can be amended, supplemented or canceled only with bilateral written annexes and in compliance with the Tourism Law.
2. The provisions of the Tourism Act apply to unsettled clauses of the contract, of the Commercial Law, the Law on Obligations and Contracts and in force legislation of the Republic of Bulgaria.